Last updated: [1/1/2026]
1. Introduction
GoldVault (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in a transparent and lawful manner.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing or using the GoldVault website, platform, or services, you consent to the handling of your personal information as described in this Policy.
2. What Personal Information We Collect
We may collect and hold personal information including, but not limited to:
2.1 Identification Information
- Full name
- Date of birth
- Residential address
- Government-issued identification documents (e.g. passport, driver licence)
2.2 Contact Information
- Email address
- Telephone number
2.3 Account and Transaction Information
- Account credentials and authentication data
- Wallet balances and transaction records
- Purchase, sale, buy-back, and fulfilment history
2.4 Technical Information
- IP address
- Device and browser information
- Log files, cookies, and usage data
2.5 Compliance Information
- KYC / AML verification data
- Regulatory declarations and supporting documentation
3. How We Collect Personal Information
We collect personal information when you:
- Register for an account
- Complete identity verification (KYC)
- Place orders or execute transactions
- Communicate with us or use customer support
- Use or browse our website or services
Information may be collected directly from you or from authorised third-party verification providers where permitted by law.
4. Purpose of Collection
We collect personal information for purposes including:
- Providing and operating the GoldVault platform
- Processing transactions involving precious metals
- Identity verification and regulatory compliance
- Fraud prevention and risk management
- Customer support and communications
- Improving platform security and performance
- Meeting legal and regulatory obligations
We do not collect personal information unless it is reasonably necessary for our business functions.
5. Disclosure of Personal Information
We may disclose personal information to:
- Identity verification and compliance service providers
- Payment processors and financial institutions
- Logistics and fulfilment partners (where applicable)
- Legal, accounting, or regulatory authorities where required by law
- Technology service providers hosting or supporting our systems
We do not sell personal information to third parties.
6. Overseas Disclosure
Some service providers may store or process data outside Australia.
Where overseas disclosure occurs, we take reasonable steps to ensure that the recipient handles personal information in a manner consistent with Australian privacy laws.
7. Storage and Security
We take reasonable technical and organisational measures to protect personal information from:
- Misuse, interference, and loss
- Unauthorised access, modification, or disclosure
These measures include encryption, access controls, secure hosting environments, and internal data handling policies.
8. Retention of Information
Personal information is retained only for as long as necessary to:
- Fulfil the purposes for which it was collected
- Comply with legal, regulatory, and record-keeping obligations
When no longer required, information is securely destroyed or de-identified.
9. Access and Correction
You may request access to, or correction of, your personal information by contacting us.
We may refuse access where permitted by law, including where providing access would compromise security, compliance, or another individual’s privacy.
10. Cookies and Analytics
GoldVault may use cookies and similar technologies to:
- Maintain secure sessions
- Improve website functionality
- Analyse usage patterns
You may disable cookies through your browser settings, noting this may affect platform functionality.
11. Complaints
If you believe we have breached your privacy rights, you may contact us with details of your complaint.
We will investigate and respond within a reasonable timeframe.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
12. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on our website.
Continued use of the platform constitutes acceptance of the updated Policy.
13. Contact Us
For privacy-related enquiries, requests, or complaints, please contact: